Our Expectations From You
- Manage a team of individuals working on telesales/customer support
- Resolve customer complaints brought to your attention
- Create policies and procedures
- Plan the training and standardization of service delivery
- Manage inbound and outbound customer calls in a timely manner
- Identify customers’ needs and wants, clarifying information whenever possible
- Conduct quality assurance surveys with customers and provide feedback to the team
- Gain comprehensive product knowledge to enhance customer support
- Maintain a pleasant working environment for your team
- Persuasive and goal-oriented.
- Self-motivated and self-directed.
- Knowledge of end-to-end sales process.
- 2+ years’ experience in software sales; IT services sales experience preferred.
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM experience preferred.
- Qualification: Graduate degree or equivalent.
Would be awesome to have
- Strong Communications Skills
- Ability to work with different teams.
Working At LN Webworks
We invite you to explore your career path here at LN Webworks and work with some of the largest and most-recognized brands in the world. If you are capable and in the pursuit of excellence in the IT industry then Look no further as LN Webworks Pvt Ltd have the most competent full-time job opportunities that shall boost your career trajectory.
Our global delivery HQ is in Ludhiana, India with a Branch Office in Dehradun, India, along with sales offices in the New York US.
Why LN Webworks ?
- Present in 3 locations.
- Pioneers of digital experience services in the region.
- We started in 2013 with team of 2 and Now we have 80+ happy team members in Ludhiana & Dehradun Locations. That's the proof that we know how to survive & thrive :)
- This one is really interesting. The average tenure of our team member with LN Webworks is 5+ years - we must be doing something right. :)
- Amazing healthy & calm workspace with full of greenery all around. Both of our lawns are packed with basketball and Badminton players during break times.
- Yoga sessions, Dance sessions, Tech presentations, Coaching from experts, Weekly activities, Food stalls, In house DJ parties, Gaming Competitions, you name it :) We are doing all of this
- Need we say more?